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Before you call it a performance problem, identify the gap.
When an employee isn't meeting an expectation, the solution isn't always more training, closer supervision, or an accountability conversation.
First, determine what is actually getting in the way.
The Three-Gap Performance Diagnostic is a practical, one-page management tool designed to help small-business owners, practice leaders, and managers evaluate a performance concern before deciding how to respond.
Use the diagnostic to explore three potential gaps:
EXPECTATION — Is it clear?
Does the employee understand what successful performance looks like, who owns the responsibility, and what is expected?
CAPABILITY — Are they equipped?
Does the employee have the knowledge, training, resources, authority, and support needed to perform successfully?
ACCOUNTABILITY — Is follow-through the actual issue?
If the expectation is clear and the employee is equipped to meet it, is the agreed-upon standard still not being met?
The goal is simple:
Expectation Gap → CLARIFY
Capability Gap → EQUIP
Accountability Gap → ADDRESS
Because different performance gaps require different management responses.
Use This Resource To:
- Prepare for a performance or coaching conversation
- Identify whether an expectation needs greater clarity
- Recognize potential training, resource, or capability barriers
- Determine whether accountability is actually the issue
- Reduce unnecessary oversight and repeated correction
- Create more productive conversations about employee performance
Who It's For
Designed for small-business owners, practice leaders, supervisors, and managers who want a more structured way to evaluate employee performance concerns before deciding what needs to happen next.
Complimentary Download
Diagnose before you correct.
Access the complimentary Three-Gap Performance Diagnostic and use it to evaluate an employee performance concern before your next coaching or performance conversation.
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Want to Go Deeper?
A recurring performance issue may be a symptom of a larger operational challenge involving expectations, workflows, communication, documentation, decision authority, training, or leadership dependency.
The Practice Performance Check-Up™ takes a broader look at how your organization is operating to help identify the opportunities with the greatest potential impact.
For organizations ready to strengthen expectations, accountability, team capability, and day-to-day performance, the Team Performance System™ provides a more structured path forward.
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