For this project I was tasked to develop a written procedure for this hospital position. The 15 page document outlines all responsibilities and programs, including how to use them. This resulted in support for other staff when covering the position and to be used as a training aid, minimizing staff training costs and improving productivity and efficiency. 

For this project I was tasked to develop a written procedure for this UC position. The 10 pg document outlines all responsibilities and programs. This resulted in support for other staff when covering the position and to be used as a training aid, thus minimizing labor costs and improving productivity and efficiency. 

For this project, I was tasked to develop a checklist for each patient's chart outlining every step of the clinical process and listing the responsible party. This resulted in less clinical errors, better charting and efficiency on the clinical floor, improved care for the patient, and higher coding in billing. 

For this project, I was tasked to develop and host a training on how to obtain the most accurate results when performing an EKG for affiliated Urgent Care clinical staff. These instructions were made specifically to fit with the machines. This resulted in fewer EKGs per patient, decreased errors, better reads, and improved patient care. 

For this project, the challenge was in obtaining payments from patients with Health Savings Accounts. A policy was developed to decrease turnaround time, yet continue to follow a treatment plan, and increase revenue.

For this project, the challenge was in communicating the specialized service to patients in a tailored way to fit their needs. A policy and consent form was developed to enhance the pre-treatment discussion between patient and provider, yet allow the business to receive written consent from the patient, and thus increase revenue.

For this project, the challenge was in developing an all-inclusive Employment Manual for a healthcare small business owner. This 21-page document was developed to establish clear expectations, ensure legal compliance, promote consistency and fairness, protect the company, empower employees, facilitate training and development, and manage risks within the organization.

For this project, the challenge was in keeping business related information confidential, and to foster trust and collaboration with third parties and employees. An NDA was developed as a fundamental tool to safeguard their valuable information and maintain a competitive edge in today's competitive marketplace.

For this project, the challenge was in communicating the termination process to employees. A letter was developed to decrease unanswered questions and guide the soon-to-be ex-employee on various administrative tasks such as exit interviews, returning company property, finalizing payments, and addressing any outstanding issues related to benefits or accrued leave.

For this project, the challenge was in providing office information to new patients that was clear, concise, and easy to understand. By streamlining to a single page, patients were more receptive to services and financing. 

For this project, the challenge was developing a service flyer to attract potential patient's attention, that could be left at workplaces and other facilities. This increased patient volume for those with work-related injuries. 

For this project, the challenge was in developing a website for a startup business, Walker Rehabilitation Group, to increase brand recognition, build trust, establish authority, and increase patient volume. The results were well received by the owners and users of the website, resulting in increased revenue for the business. 

For this project, the challenge was in retaining cash patients. After developing a cost-benefit analysis, three packages were established based on visit volume and treatment plans. An Adjustment Package Patient Policy was also developed. The results were well received by the patients decreasing patient turnover and increasing the amount of cash patients.

For this project, I was tasked to develop an informational brochure to get the word out about this non-profit community health start-up in California. It was well received by the employees and community and increased the volume of donations received.

For this project, the challenge was in providing educational materials to patients interested in Decompression Therapy. This brochure was well accepted by patients and increased the use of a specialized service, thus increasing profitability.  

For this project, I was asked to develop and host a training on Conflict Management for hospital staff resulting in improved conflict resolution skills and thus minimizing associated costs. Presentation was well-received and videotaped for future use.

For this project, I was asked to develop and host a training on Sales in conjunction with a high-cost package campaign introduction and execution. This resulted in more efficient teamwork and better communication with patients, thus increasing patient volume. 

As an accelerated graduate student at CMU, I worked in Faculty & Staff Affairs (HR) and implemented a new applicant tracking system for current and future faculty staff appointments. This resulted in updated credentialing and simplified onboarding. 

My dissertation targeted the financial and employee impacts of healthcare mergers. Ever since the ACA became a law in 2010, rates have vastly increased for many reasons, and the complete impact on employees is often overlooked, when compared to the strategic, financial and legal aspects.